PLEASE READ THESE TERMS OF SERVICE CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION THAT AFFECTS YOUR RIGHTS, REMEDIES, AND OBLIGATIONS. THEY INCLUDE AN AGREEMENT TO ARBITRATE (UNLESS YOU OPT OUT). THESE TERMS ALSO INCLUDE A PROHIBITION OF CLASS AND REPRESENTATIVE ACTIONS AND NON-INDIVIDUALIZED RELIEF FOR ALL MATTERS IN EITHER COURT OR ARBITRATION, VARIOUS LIMITATIONS AND EXCLUSIONS, A CLAUSE THAT GOVERNS THE JURISDICTION, VENUE, AND GOVERNING LAW OF DISPUTES, EXCEPT WHERE PROHIBITED, AND OBLIGATIONS TO COMPLY WITH APPLICABLE LAWS AND REGULATIONS.
Welcome to J&O Auto Rentals ("J&O Auto Rentals," "J&O," "we," "us," or "our"). These Terms and Conditions govern reservations and rentals made through J&O Auto Rentals, including through our website, by telephone, or directly with our company.
By making a reservation, signing a Rental Agreement, accepting possession of a rental vehicle, or using our services, you agree to the applicable Rental Agreement and these Terms and Conditions.
If there is a conflict between these website Terms and Conditions and your signed Rental Agreement, the signed Rental Agreement will control to the extent permitted by applicable law.
J&O AUTO RENTALS / J&O ENTERPRISE LLC — Boston, Massachusetts
Phone: +1 (800) 925-3562 ·
Email: support@joautorentals.com
To rent a vehicle from J&O Auto Rentals, the renter must:
Additional requirements or fees may apply to younger drivers or certain vehicle categories, where permitted by law. J&O Auto Rentals reserves the right to decline a rental when permitted by law if a customer cannot satisfy applicable rental requirements.
The renter and every authorized additional driver must possess a valid driver's license for the entire rental period. An international renter may be required to present a valid license from their country of residence and, when appropriate or required, an International Driving Permit or other supporting identification. The name on the reservation, identification, payment method, and Rental Agreement may be subject to verification.
Only the renter and drivers specifically authorized under the Rental Agreement may operate the vehicle. The renter must not allow an unauthorized person to drive the vehicle. The renter may be responsible, to the extent permitted by law and the Rental Agreement, for losses resulting from allowing an unauthorized person to operate the vehicle. Additional-driver charges may apply where permitted by law and will be disclosed as part of the rental transaction.
A reservation is a request for a vehicle within a particular category and does not necessarily guarantee a specific make, model, year, color, or trim. J&O Auto Rentals will make reasonable efforts to provide the reserved vehicle category. If the reserved category is unavailable, we may offer another available vehicle, subject to availability and any applicable rate adjustment. Vehicle availability may be affected by circumstances including late vehicle returns, accidents, mechanical issues, safety recalls, maintenance, weather, theft or loss, and events outside our reasonable control.
J&O Auto Rentals may accept payment methods displayed or communicated at the time of booking or rental. The renter authorizes J&O Auto Rentals to charge amounts properly due under the Rental Agreement, which may include: rental charges; applicable taxes; authorized fees and surcharges; additional rental days; mileage charges; fuel or charging costs; cleaning charges; smoking-related charges; tolls; parking citations; traffic-related charges; administrative charges, where permitted; vehicle recovery costs, where permitted; damage or loss amounts for which the renter is responsible; and other amounts authorized under the Rental Agreement and applicable law. Any authorization hold is not necessarily a completed charge. The renter's financial institution determines when an authorization hold is released and when funds become available.
J&O Auto Rentals may require an authorization hold or security deposit when legally permitted, based on the terms of the transaction and applicable law. The amount, if any, will be disclosed during the rental process or in the Rental Agreement. The release of an authorization hold by J&O Auto Rentals does not control how quickly the renter's bank or card issuer makes the funds available.
Massachusetts customers: Certain restrictions apply to damage-related deposits when a renter declines an optional Collision Damage Waiver. J&O Auto Rentals will administer such requirements in accordance with applicable Massachusetts law.
The vehicle must be returned on the date and time specified in the Rental Agreement; to the agreed return location; and in substantially the same condition in which it was provided, except for ordinary wear consistent with proper use. Keeping a vehicle beyond the agreed return time without approval may result in additional rental charges and other charges permitted by the Rental Agreement and law. The renter must contact J&O Auto Rentals to request an extension. An extension is not valid until approved by J&O Auto Rentals.
Customers who return vehicles after the agreed return time may be charged for additional rental time according to the applicable rate structure. Repeated failure to communicate regarding an overdue vehicle may result in J&O Auto Rentals taking lawful steps to recover its property. Nothing in these Terms authorizes J&O Auto Rentals to take any action prohibited by applicable law.
The renter should inspect the vehicle before leaving and promptly report any existing damage not already documented. The renter is responsible for taking reasonable care of the vehicle during the rental period. Upon return, J&O Auto Rentals may inspect the vehicle for new exterior damage, interior damage, missing equipment, excessive dirt or debris, smoke or other prohibited-use evidence, mechanical damage resulting from misuse, and other conditions outside ordinary wear. Any responsibility for damage or loss will be determined according to the Rental Agreement, applicable waivers or coverage, and applicable law.
Unless expressly authorized in writing, the rental vehicle may not be:
Additional restrictions may appear in the Rental Agreement.
Unless J&O Auto Rentals expressly designates otherwise, all rental vehicles are non-smoking vehicles. Smoking or vaping inside a rental vehicle may result in a reasonable cleaning or deodorizing charge when permitted by law and when necessary to restore the vehicle. This policy may apply to cigarettes, cigars, marijuana, vaping products, and other smoked or vaporized substances.
Pets may be permitted in certain vehicles subject to J&O Auto Rentals' policies. Customers are responsible for returning the vehicle reasonably clean and free of excessive pet hair, odors, stains, or damage. Service animals will be accommodated as required by applicable law.
Unless otherwise stated in the Rental Agreement, the vehicle should be returned with the agreed fuel level. If the vehicle is returned with less fuel than required, the renter may be charged a refueling amount disclosed in the Rental Agreement or rental documentation. Customers should use the fuel type specified by the vehicle manufacturer. Putting incorrect fuel into a vehicle may result in responsibility for resulting damage, subject to applicable law and the Rental Agreement.
If an electric vehicle is rented, the renter may be required to return it with a specified minimum battery charge. Additional charges may apply for returning the vehicle below the agreed charge level; failing to return charging equipment supplied with the vehicle; or damaging or losing charging accessories. Any applicable charges will be disclosed in connection with the rental.
Mileage allowances vary by vehicle and rental plan. The applicable Rental Agreement will specify whether the rental includes unlimited mileage or a limited number of miles. If a mileage limit applies, additional mileage charges may be assessed at the disclosed rate.
The renter is responsible for tolls incurred during the rental period. Massachusetts uses electronic toll collection, including E-ZPass and Pay By Plate. Rental customers should understand the toll-payment arrangement applicable to their specific rental vehicle. J&O Auto Rentals may charge the renter for tolls billed to the vehicle, together with any administrative or processing charge disclosed in the Rental Agreement and permitted by law.
The renter is responsible for parking tickets, traffic citations, toll violations, towing charges, impound charges, and similar costs attributable to the renter's use or possession of the vehicle, to the extent permitted by law. If J&O Auto Rentals receives a notice relating to the rental period, we may provide renter information to the appropriate authority when legally permitted or required. Administrative charges may apply when disclosed and permitted by law.
If the vehicle is involved in an accident, the renter should stop safely and contact emergency services when necessary; contact law enforcement when required by law or appropriate under the circumstances; obtain available information from the other driver(s) and witnesses; take reasonable photographs of the vehicles and scene when it is safe to do so; avoid making unauthorized commitments on behalf of J&O Auto Rentals; contact J&O Auto Rentals as soon as reasonably possible; and complete any accident or incident documentation reasonably requested. The renter must reasonably cooperate with J&O Auto Rentals and applicable insurers in investigating an accident or claim.
Responsibility for damage to or loss of the rental vehicle depends on the Rental Agreement, applicable law, insurance coverage, and any optional waiver purchased. The renter must immediately notify J&O Auto Rentals if the vehicle is stolen, vandalized, damaged, impounded, or involved in an accident. Theft should also be reported to the appropriate law-enforcement agency.
Insurance and financial responsibility for a rental vehicle can depend on the renter's personal insurance, the Rental Agreement, applicable coverage, and Massachusetts law. Massachusetts guidance specifically notes that whether a renter's own insurance or rental-company coverage applies first can depend on both the rental agreement and the renter's policy. J&O Auto Rentals does not guarantee that a renter's personal auto insurance, credit-card benefits, travel insurance, or other coverage will cover a particular rental or loss. Customers should contact their insurer or coverage provider before renting if they have questions regarding their coverage. Massachusetts law also imposes requirements concerning rental-company motor vehicle liability coverage; legislation approved in November 2025 provides for rental-company liability protection on a secondary or contingent basis when the lessee or operator lacks qualifying coverage, subject to the statute's terms.
If J&O Auto Rentals offers a Collision Damage Waiver ("CDW"), the CDW is optional and is not the same as automobile insurance. Any CDW offered by J&O Auto Rentals will be governed by the Rental Agreement and applicable Massachusetts law. Massachusetts law requires specific disclosures concerning CDWs and restricts the circumstances that may be excluded from CDW protection. It also requires affirmative acceptance in applicable individual rental transactions. Important: J&O Auto Rentals will place the exact Massachusetts statutory CDW notice in its actual Rental Agreement if it offers a CDW. This website policy is not a substitute for that required notice.
If a vehicle experiences a mechanical problem, the renter should contact J&O Auto Rentals promptly and follow the instructions provided. The renter should not authorize major repairs without prior approval from J&O Auto Rentals except where necessary for immediate safety or as otherwise authorized. Responsibility for roadside expenses may depend on whether the issue resulted from normal mechanical failure, accident damage, misuse, lost keys, locked keys, incorrect fueling, tire damage, battery depletion, or other circumstances.
The renter is responsible for returning keys, key fobs, charging equipment, documents, and accessories supplied with the vehicle. Charges may apply for lost or damaged items based on reasonable replacement or recovery costs and as permitted by law.
J&O Auto Rentals is not responsible for personal property left in a rental vehicle, except to the extent liability cannot legally be excluded. Customers should inspect the vehicle for personal belongings before returning it. If an item is found, J&O Auto Rentals may make reasonable efforts to identify and contact the owner but does not guarantee recovery.
Certain J&O Auto Rentals vehicles may contain manufacturer-installed or aftermarket technology capable of collecting information such as vehicle location, mileage, fuel or battery level, diagnostic information, maintenance information, vehicle status, and driving or operational information. Where used, such technology may be used for legitimate business purposes such as vehicle security, theft recovery, fleet management, maintenance, roadside assistance, and protection of company property, subject to applicable law. J&O Auto Rentals will not use vehicle technology in a manner prohibited by applicable law.
If a renter materially breaches the Rental Agreement, fails to return a vehicle as agreed, or unlawfully retains the vehicle, J&O Auto Rentals may take lawful measures to recover its vehicle. The renter may be responsible for reasonable recovery expenses when permitted by law and the Rental Agreement.
To the fullest extent permitted by law, J&O Auto Rentals will not be responsible for indirect, incidental, special, or consequential losses arising from use of its website or rental services, except where such limitation is prohibited by law. Nothing in these Terms limits any right or remedy that cannot legally be waived.
These Terms and Conditions are governed by applicable federal law and the laws of the Commonwealth of Massachusetts, without limiting any consumer protection rights that apply to the renter.
J&O Auto Rentals may update these Terms and Conditions periodically. The version applicable to a particular rental will be determined by the Rental Agreement and applicable terms in effect for that transaction.