PLEASE READ THESE TERMS OF SERVICE CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION THAT AFFECTS YOUR RIGHTS, REMEDIES, AND OBLIGATIONS. THEY INCLUDE AN AGREEMENT TO ARBITRATE (UNLESS YOU OPT OUT). THESE TERMS ALSO INCLUDE A PROHIBITION OF CLASS AND REPRESENTATIVE ACTIONS AND NON-INDIVIDUALIZED RELIEF FOR ALL MATTERS IN EITHER COURT OR ARBITRATION, VARIOUS LIMITATIONS AND EXCLUSIONS, A CLAUSE THAT GOVERNS THE JURISDICTION, VENUE, AND GOVERNING LAW OF DISPUTES, EXCEPT WHERE PROHIBITED, AND OBLIGATIONS TO COMPLY WITH APPLICABLE LAWS AND REGULATIONS.
J&O Auto Rentals respects your privacy. This Privacy Policy explains how we may collect, use, disclose, retain, and protect information when you use our website, make a reservation, communicate with us, or rent a vehicle.
Depending on your interaction with J&O Auto Rentals, we may collect:
Payment information may be processed by third-party payment processors.
We may collect information necessary to verify insurance or process an accident or claim.
We may automatically collect certain information about how visitors interact with our website, such as IP address, browser type, device information, website usage information, and cookies or similar technologies.
Where a rental vehicle is equipped with applicable technology, we may receive vehicle-related information, potentially including location, mileage, diagnostic data, fuel or battery information, and vehicle status.
We may use information to process reservations; provide rental services; verify identity and rental eligibility; process payments; communicate with customers; provide customer support; manage our rental fleet; maintain and service vehicles; detect or prevent fraud; protect vehicles from theft; recover missing or overdue vehicles as permitted by law; process accidents, damage, and insurance claims; process tolls and violations; improve our website and services; maintain business records; and comply with legal obligations.
We may share information when reasonably necessary with payment processors; insurance companies; claims administrators; roadside assistance providers; vehicle maintenance providers; technology and website service providers; toll-processing providers; professional advisers; government agencies; courts; law-enforcement authorities; and other parties when required or permitted by law. We may also disclose information in connection with a merger, acquisition, financing, sale, or transfer of all or part of our business, subject to applicable law. J&O Auto Rentals does not claim the right to sell personal information merely because you use our rental services.
J&O Auto Rentals takes reasonable administrative, technical, and physical measures designed to protect personal information. Massachusetts regulations require businesses that own or license specified personal information about Massachusetts residents to maintain a written information security program with safeguards appropriate to factors including the size and scope of the business and the amount of data maintained. No internet transmission or storage system can be guaranteed to be completely secure.
We may retain personal information for as long as reasonably necessary to complete rental transactions; maintain business and tax records; resolve disputes; process claims; detect fraud; enforce agreements; and satisfy legal or regulatory obligations. Information that is no longer required will be handled according to applicable legal requirements and our data-retention practices.
Our website may use cookies and similar technologies to remember preferences, maintain website functionality, understand website traffic, improve user experience, and measure website performance. Users may be able to control certain cookies through their browser settings.
Our website or services may interact with third-party services, such as payment processors, booking systems, analytics providers, maps, or other service providers. Those third parties may have their own privacy policies and practices.
J&O Auto Rentals' rental services are not directed toward children. We do not knowingly collect personal information from children through our rental services except where necessary and legally permitted.
Customers may contact J&O Auto Rentals with questions about their personal information or privacy. Requests will be handled in accordance with applicable law and may require identity verification.
If J&O Auto Rentals experiences a security incident involving protected personal information, we will take appropriate steps consistent with applicable data-security and breach-notification laws. Massachusetts maintains specific requirements concerning personal information security and data breaches.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements. The "Last Updated" date at the top indicates when this policy was most recently revised.
Questions about this Privacy Policy or J&O Auto Rentals' privacy practices may be directed to:
J&O AUTO RENTALS / J&O ENTERPRISE LLC — Boston, Massachusetts
Phone: +1 (800) 925-3562
Email: support@joautorentals.com